2016 Canadian Retail Research Seminar

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2016 Canadian Retail Research Seminar

CSCA partnered with ICSC to present the Canadian Retail Research Seminar that was held in May at Ted Rogers School of Management, Ryerson University. This day-long conference had exciting speakers contributing to panel sessions that included:

  • Latest Trends in Canada's Retail Leasing and Investment Market
  • Metrics for the New Leasing Model
  • The Myth of the Last Mile
  • Food and Entertainment as the New Anchor
  • Millennials: Who They Are and What Drives Them
  • Customer Experience: Transforming Bricks and Mortar
  • The Retail Innovators

ICSC Conference Planning Committee


  • Maureen Atkinson, Senior Partner, J.C. Williams Group
  • Marco Biasiotto, Director, Asset Research, Oxford Properties Group
  • John Crombie, Senior Vice President, Retail Leasing Canada, Triovest Realty Advisors, Inc.
  • Tony Hernandez, Director, CSCA
  • Tony Lea, Senior Vice President and Chief Methodologist, Environics Analytics
  • Keith Reading, Director, Research, Morguard
  • Susan Williams, Senior Director, Strategic Insight, The Cadillac Fairview Corporation Limited

Date & Location


  • Thursday, May 5, 2016
  • Ted Rogers School of Management | Ryerson University
  • 55 Dundas Street West, 7th Floor | Toronto, Ontario

Presented by

ICSC logo
CSCA logo
CSCA logo

Program Agenda

8:00 – 8:45 am

Registration & Continental Breakfast

8:45 – 9:00 am

Welcome Remarks

Jean Lambert
Staff Vice President, Research, ICSC, New York

Steven Murphy
Dean, Ted Rogers School of Management, Ryerson

9:00 – 9:40 am

Canada’s Retail Leasing and Investment Market

John Crombie
Senior Vice President, Retail Leasing Canada. Triovest Realty Advisors, Inc.

Tony Hernandez
Session Chair

9:40 – 10.20 am

Metrics for the New Leasing Model

Alan Billingsley
Principal, Billingsley Investments

Keith Reading
Session Chair

10:20 – 11:00 am

The Myth of the Last Mile

Marc Smith
Director, Strategy and eCommerce Market Development, Canada Post

Maureen Atkinson
Session Chair

11:00 – 11:20 am

Networking Break

11:20 am – 12:00 pm

Food and Entertainment as the New Anchor

Frank Di Niro
Partner, GH+A

Debbie Kalisky
Director of Retail Development, GH+A

Fab Stanghieri
Senior Vice President, Real Estate and Construction, Cineplex

Marco Biasiotto
Session Chair

12:00 – 1:00 pm

Lunch

1:00 – 1:40 pm

Millennials – Who They Are and What Drives Them

Doug Norris
Senior Vice President and Chief Demographer, Environics Analytics

Tony Lea
Session Chair

1:40 – 2:20 pm

Customer Experience – Transforming Bricks and Mortar

Wendy Greenwood
Director Retail Marketing, The Cadillac Fairview Corporation Limited

Ray Kong
Executive Vice President, Canada Loyalty, Ipsos

Michael Peiser
Director, Development, The Cadillac Fairview Corporation Limited

Susan Williams
Session Chair

2:20 – 2:40 pm

Refreshment Break/Networking Break

2:40 – 3:20 pm

The Retail Innovators

John Williams
Founder, J.C. Williams Group

Tony Hernandez
Session Chair

3:20 pm

Closing Remarks

Tony Hernandez
Director, CSCA